Semiconductor and Fiber Lasers

Help Desk Support Intern

About nLIGHT

nLIGHT is a rapidly growing vertically integrated supplier of high-performance lasers that enable innovation in materials processing, microelectronics and defense applications. nLIGHT develops and manufactures fiber lasers based on industry-leading semiconductor laser and optical fiber technology. nLIGHT is headquartered in Vancouver, Washington with additional sites in North America, Asia and Europe. nLIGHT lasers are not only changing the way things are made, but what can be made.

nLIGHT is seeking a Help Desk Support Intern who will support customers in technical problems they may encounter in the operation of software, hardware, and operating systems. 

The duration of the part time internship is appx. 9 months. 

Duties and responsibilities

  • Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity
  • Performs diagnostic tests, modifies or repairs hardware to the board or component level
  • Replaces hardware or software as needed
  • Assists user community in software and hardware problem resolution
  • Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community
  • Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials
  • Keeps up to date with current trends and is prepared to make recommendations
  • Keeps customer log updated
  • Produces support documentation

Knowledge, skills, and abilities

  • A basic understanding of personal computing equipment and software
  • Ability to follow manuals and read complex instructions
  • Ability to operate a variety of standard office equipment including personal computers, printers, and copiers

nLIGHT is subject to US Export Control regulations. To qualify for this position, a Foreign Person (that is, not a US Citizen or legal Permanent Resident) must be eligible for a deemed export license under the US Department of Commerce and/or the US Department of State.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see these government posters: “EEO is the Law” and its accompanying temporary supplement.  If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or

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